Refund & Cancellation Policy

Last Updated: September 18, 2026

At La Paz Tiki Tours, we strive to provide a safe, fun, and memorable experience on the water. Because our tours are subject to strict maritime capacity limits and changing weather conditions, our refund and cancellation policy is structured around guest flexibility, safety, and operational requirements.

1. Guest-Initiated Cancellations & Rescheduling

• 72 Hours or Greater Notice: If you cancel or request a change to your reservation 72 hours or more prior to your scheduled departure time, you are eligible for:

  • A 100% full refund, OR

  • A free reschedule to any available future tour date.

• Less Than 72 Hours Notice: Cancellations or modification requests made with less than 72 hours notice are non-refundable. However, we understand that plans change, and La Paz Tiki Tours will make every reasonable effort to accommodate you with a reschedule option if space permits.

2. Weather & Captain-Initiated Cancellations

Safety is our top priority. The Captain or management reserves full authority to cancel or alter any tour due to hazardous weather, high winds (exceeding 8 knots), rough seas, marine hazards, or harbor closures ordered by the Capitanía de Puerto.

• Full Refund or Free Reschedule: If La Paz Tiki Tours cancels your tour due to weather or unsafe maritime conditions, you will be offered the choice of:

  • A 100% full refund processed to your original payment method, OR

  • A free reschedule for another available date and time.

3. Minimum Passenger Threshold Cancellations

Standard public tours require a minimum of 7 guests aboard to operate.

• If a public tour fails to meet the minimum threshold of 7 passengers, La Paz Tiki Tours reserves the right to reschedule or cancel the departure.

• Guests affected by minimum capacity cancellations will be notified in advance and offered either a full refund or a free reschedule to another available departure.

• Note: Private charters or tours with prior custom authorization are exempt from this minimum threshold.

4. Passenger Misconduct & Early Termination (No Refunds)

To protect the safety and enjoyment of everyone on board, illegal drugs, foreign substances, and unsafe behavior are strictly prohibited. The Captain has full legal authority to terminate a tour early or return to port if any passenger creates a safety risk or displays disruptive, dangerous, or excessively intoxicated behavior.

• Disruptive Guests & Accompanying Parties: Any guest whose behavior causes a tour to be terminated early—along with all members of their accompanying party—will receive NO REFUND under any circumstances.

• Unaffiliated Guests: If your tour experience was disrupted due to the removal of an unrelated, disruptive third-party passenger, La Paz Tiki Tours will make every reasonable effort on a case-by-case basis to reschedule your tour or provide partial remedies to make it right.

5. Denied Boarding & Right to Refuse Service

• If a guest is denied boarding prior to departure due to a failure to complete the required Liability Waiver, severe intoxication, refusal to comply with safety rules, or legitimate safety/security concerns, no refund will be issued.

6. Contact Us

If you need to cancel, reschedule, or inquire about an upcoming reservation, please contact us:

• Website: https://www.lapaztikitours.com

• Location: La Paz, Baja California Sur, Mexico