Payment & Billing Policy

Last Updated: September 18, 2026

At La Paz Tiki Tours, we aim to make your booking process simple, transparent, and flexible. This policy outlines how deposits, final payments, group size adjustments, and Stripe refunds are handled.

1. Online Payment Processing & Accepted Methods

• Secure Processing: All credit and debit card payments are processed securely through Stripe, our PCI-compliant third-party payment portal. La Paz Tiki Tours does not store raw credit card numbers or sensitive financial data on its servers.

• Accepted Payment Methods: Major credit and debit cards (Visa, Mastercard, American Express) are accepted.

2. Deposits & Final Payment Terms

• Deposit to Reserve Time Slot: A deposit is required at the time of online booking to secure and lock in your requested date and departure time.

• Group Flexibility & Final Payment: Final payment is collected closer to your departure date or upon arrival at the boat prior to boarding. This allows your party flexibility to adjust total guest count, make itinerary changes, or accommodate group updates prior to departure.

• Capacity Compliance: All group adjustments must remain within our strict vessel capacity limits (maximum 18 guests).

3. Cancellations, Modifications & Deposit Refunds

• 72 Hours or Greater Notice: If you cancel or request a change to your reservation 72 hours or more prior to your scheduled tour departure, your deposit will be refunded in full, or applied toward a rescheduled date.

• Less Than 72 Hours Notice: Deposit refunds are not provided for cancellations or group reductions made less than 72 hours before departure. However, our team will make every reasonable effort to accommodate rescheduling requests where available.

4. Refund Processing Timeline

• Stripe Processing: When a refund is approved and initiated by La Paz Tiki Tours, it is submitted directly through Stripe back to your original payment card.

• Timeline: Standard refund processing typically takes 5 to 7 business days to clear and reflect on your credit or debit card statement, depending on your financial institution.

5. Incidental Fees & Unjustified Disputes

• Damage & Excessive Cleaning: Guests remain responsible for any intentional damage to vessel property or equipment. An additional cleaning fee may apply if a passenger creates excessive mess or waste requiring professional remediation.

• Chargebacks & Disputes: By booking a tour, you agree to our 72-hour cancellation timeline, weather guidelines, and guest conduct rules. Unjustified chargebacks or disputes for completed tours, late cancellations, or terminations resulting from passenger misconduct will be contested using our signed waivers, Stripe transaction records, and accepted booking terms.